Refund & Cancellation Policy
If our service fails on our side, we refund in full — always. Everything else follows the rules below.
How to request a refund
Please contact us. Include the email you paid with and the event name (or payment date). Reaching out to us first is almost always faster than filing a dispute with your card issuer.
We reply within 2 business days. Approved refunds go back to the original card and typically appear within 5–10 business days.
Single events (1h · 2h · half-day · 24-hour)
- ·Full refund if interpretation was never started — regardless of the event date.
- ·Once you press Start in the console, refunds are generally not available. Your time is consumed only while interpretation actually runs, so unused time remains available within the access window.
- ·If captions fail to appear on the day of your event, we refund in full regardless of usage — this covers failures on our side.
Subscriptions (Basic · Plus · Premium · Enterprise)
- ·Subscriptions have a 3-month minimum and do not auto-renew. They simply end when the term is over — no cancellation step needed.
- ·Full refund within 7 days of payment if you have not used any interpretation time.
- ·After that, we deduct the months already elapsed at full list price and refund the remainder. Term discounts (2.5% / 5%) and church-nonprofit pricing are granted on the assumption you complete the term, so they do not apply to early termination.
- ·Unused monthly hours do not roll over and are not refundable.
Top-up hours (for subscribers)
- ·Full refund within 30 days if none of the purchased hours have been used.
- ·Once any of the hours are used, the purchase is non-refundable. Remaining hours stay valid until your term ends.
Free usage
- ·Free usage (3 hours a month, up to 30 min a day) involves no payment and is not subject to refunds.
Other
- ·Charges and refunds are in USD. If your card settles in another currency, exchange-rate differences are determined by your card issuer.
- ·If your situation doesn't fit neatly into the rules above, just tell us. We don't decline mechanically.
Last updated: August 15, 2026
SORiGiO · 500 W Patwood Dr, La Habra, CA 90631
varavon@gmail.com